Warranty Information

Manufactures Warranty:

Bodyworx, Bodycraft & Impetus Warranty:

GPI Sports and Fitness Australia.

Please Click Below Link

https://gpicomau.bluecentral.com/ssl/service/service.asp?q=warranty

Vision Fitness, Horizon Fitness, Tempo Fitness

Johnson Healthtech Australia

Please Click Below Link

https://au.corporate.johnsonhealthtech.com/support/consumer-support

Reebok & Adidas

All Reebok & Adidas Products are covered under a 12 Month Parts Warranty

Please Email Warranty Claims Through to:

sales@worldfitness.com.au

 

GENERAL WARRANTY GUIDELINE:

Warranty commences on the date of purchase from World Fitness Australia (WFA) as marked on invoice.


Warranty claims in remote areas or outside metropolitan areas may incur a charge.
Parts and labour outside the warranty coverage will be charged at a nominal rate, including freight.


Warranties do not cover ordinary wear and tear; user negligence, misuse or abuse, accident, fire, or malicious damage by a third person; alterations or modifications by a non authorised service technician.


At WFA various products supplied by different manufacturers come with different warranties. For further details refer to the product details or contact us the manufacturer directly.

General Equipment Guide:

This is not an exhaustive list and many products carry additional manufactures warranty which can be found on individual product pages.

For any questions please contact our sales team.

Gym Equipment, is subject to wear and tear everyday, this is not covered under warranty.

Home Use - Light Commercial - Commercial

Home use items are designed for a home use environment. If our items don't have light commercial and/or commercial in the product description the item will be deemed a Home use item. You can still purchase the product for use in a light commercial or commercial environment but may not be covered under warranty and or liability insurance.

Light Commercial products are for Hotels, Resorts, Corporate Gyms and Personal training studios. Items can be used for home use environments also.

Commercial use items can be used for all gym environments. And can be used for Hotels, Resorts, Corporate Gyms, Personal training studios and full commercial gyms.

It is the responsibility of the purchaser to do their due diligence when purchasing any equipment to be suited to the environment it will be placed in. Purchasers are also responsible for any ongoing maintenance and checks required for equipment, to ensure they are in safe condition. 

USE OF PRODUCTS OUTSIDE OF THESE GUIDE LINES WILL VOID YOUR WARRANTY

Strength

Unless otherwise specified by the Manufacturer

Frame:12 Months Structural Warranty

Upholstery & Attachments: 3 Months

Cables, Pulleys & Bearings: 12 Month

Warranty does not cover wrongful installation, normal wear and tear, misuse or modifications of any equipment.

Rigs, Racks & Cages

Unless otherwise specified by the Manufacturer

Frame: 2 Year Structural Warranty

Attachments: 1 Year Structural Warranty

Warranty does not cover wrongful installation, normal wear and tear, misuse or modifications of any equipment.

Weight Plates

Olympic Rubber Weight Plates, Standard Weight Plates

6 Months: Wear and Tear Not includes, Not Designed for dropping.

Olympic Bumper Plates: Please see specific Product Pages for Warranty

Barbells

Standard Barbells: 2 Years

Olympic Barbells: 1 Year

Warranty does not cover wrongful installation, normal wear and tear, misuse or modifications of any equipment.

Warranty also does not cover using the incorrect barbell in the incorrect setting – i.e lower grade barbells used in heavy use commercial environments. Please ensure you purchase the correct barbell for the right application. Please discuss with any of our team if you have questions about this.

Dumbbells

Hex Dumbbells: 1 Year

Vinyl Dumbbells: 3 Months

Not Covered Under Warranty

Loose from Dropping

Rubber chipping, drying or cracking.

Surface Scratches

Cosmetic Damage.

All of the above are results of usual wear and tear. Care should be taken in environments were dropping dumbbells for any height or banging of dumbbells together.

Kettle Bells

12 Months

Wear & Tear Not Covered

Medicine Balls

12 Months

Wear & Tear Not Covered

Slam Balls Wall Balls

6 Months

Wear & Tear Not Covered

Cardio

Manufactures Warranty Applies

Boxing Equipment

Manufactures Warranty Applies

Nexersys Home: Mechanical, Electronic Parts & Upholstery 3 Months

Sports Equipment

Manufactures Warranty Applies

Returns Policy

We want you to be totally satisfied with our products and services. There may be times when you will need to return a product purchased from us. Our Returns Policy is designed to assist you with your return and make it as easy as possible. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).

Please visit the Australian Consumer Law website http://consumerlaw.gov.au to confirm your consumer rights.

Faulty Products:

If your product is received and found to be damaged, we will either have the item collected and replaced with a new one, or have the damaged parts shipped out for replacement by the customer or arrange for a qualified repair agent to have it fixed. Depending on the area you are located, this may not be possible as repair agents are situated in limited metropolitan areas only.

The Faulty Product must be reported within 7 days of receiving the item.

Important: If we have the product collected and find that it is not faulty, we will have the product sent back and pass on all collection and delivery charges to the customer. To qualify for our Faulty Products Policy, you must inform us of the exact damage within 10 days of receiving the damaged goods. We will have to provide a returns authorisation number before any action can be taken.

Change Of Mind:

We are not required to provide a refund or replacement if you change your mind.

However, if an order is to be cancelled due to change of mind prior dispatch (include Pre Order sales), there is a credit card refund surcharge fee. The fee is approximately 1.5% -2.6% for the value of the order. If payment made with After-pay and Zip Money it will be a 5% for the value of the order. 

Please note, once an order is placed, it cannot be cancelled or altered. To provide you with the best possible service, your order will be processed moments after it is placed through our automated warehouse dispatch system.

This automated system does not allow any changes to the order once processed by customer.

Once payment is confirmed, your order will leave our warehouse within 1-3 business days. You will receive an email notification from us when your order leaves the warehouse.

** Please note that Saturday, Sunday and public holidays are not considered as business days.

If World Fitness agrees to a change of mind once you have received the goods, and the item has not been used or installed within 10 days of receiving and is in original shipping carton, you are welcome to return the item, return shipping shall be covered by the customer. There will be an up-to 30% - 40% restocking once the item is return and inspected. If any damage is found then the restocking fee may increase to a maximum of 50%. If the product is open partly/completely you will be required to securely repack and ship back to WFA. You will receive a refund less the shipping cost to you.

You will be notified of this restocking fee once the inspection has been completed.

In either case, shipping and handling fees are not refundable.