Free Shipping
FREE SHIPPING IS FOR SELECTED PRODUCTS AND DELIVERY AREAS METRO AREAS ONLY FOR NSW, VIC, SA, QLD:
FREE SHIPPING DOES NOT INCLUDE WA, TAS, NT OR AREAS OUTSIDE OF THE CBD OF THAT STATE
At World Fitness our aim is to provide you with the best and fairest
shipping costs on all our items, all the time.
All orders over $100 value (excluding shipping) that are marked with a
free shipping logo and eligible to be delivered to a free shipping
postcode will get free shipping. Simply type in your postcode in the
shipping calculator to see if you are eligible for free shipping. If the
shipping cost comes up as $0.00, you will be eligible.
This free shipping offer is based on the individual product sale price,
not the total order value.
We reserve the right to not offer free shipping on any item on which we
are matching a competitors quote.
Please note, additional charges will apply for 'Change of mind' if the
item is shipped. Please check our terms and conditions for more
information.
Returns:
Special orders cannot be returned.
If the buyer decides to return any part of the ordered item, he or she must contact the distributor who in turn can contact WFA and receive a return authorisation within three (3) days of receiving the parts. A Return Authorisation number (RA number) will be issued to the buyer by WFA, and it must be written on the outside of the packages being returned. Returned products must be received back at WFA within 10 days of issuing the return authorisation.
There is no return for any parts that have been used, modified, painted, or installed. All returned products are subject to a 30% restocking fee, and shipping and handling fees are not refundable.
All products which are approved for return are for store credit only.
All products returned must be in the original shipping carton in the same condition as it was originally delivered or shipped.
Only the original buyer may request for a return of products.
Defective items may be exchanged for the same item only. Upon receipt of returned parts, WFA shall inspect the parts to determine their exact condition
Returns Policy
We want you to be totally satisfied with our products and services. There may be times when you will need to return a product purchased from us. Our Returns Policy is designed to assist you with your return and make it as easy as possible. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).
Please visit the Australian Consumer Law website http://consumerlaw.gov.au to confirm your consumer rights.
Faulty Products:
If your product is received and found to be damaged, we will either have the item collected and replaced with a new one, or have the damaged parts shipped out for replacement by the customer or arrange for a qualified repair agent to have it fixed. Depending on the area you are located, this may not be possible as repair agents are situated in limited metropolitan areas only.
The Faulty Product must be reported within 7 days of receiving the item.
Important: If we have the product collected and find that it is not faulty, we will have the product sent back and pass on all collection and delivery charges to the customer. To qualify for our Faulty Products Policy, you must inform us of the exact damage within 10 days of receiving the damaged goods. We will have to provide a returns authorisation number before any action can be taken.
Change Of Mind: CANCELLATIONS, RETURNS OR REFUNDS
We are not required to provide a refund or replacement if you change your mind.
We do not accept returns or refunds due to change of mind. On rare occasions, if a change of mind request is approved.
However, if an order is to be cancelled due to change of mind prior dispatch (include Pre Order sales), there is a admin fee. The fee is approximately 5% for the value of the order.
Please note, once an order is placed, it cannot be cancelled or altered. To provide you with the best possible service, your order will be processed moments after it is placed through our automated warehouse dispatch system.
This automated system does not allow any changes to the order once processed by customer.
Once payment is confirmed, your order will leave our warehouse within 1-3 business days. You will receive an email notification from us when your order leaves the warehouse.
** Please note that Saturday, Sunday and public holidays are not considered as business days.
If World Fitness agrees to a change of mind once you have received the goods, and the item has not been used or installed within 10 days of receiving and is in the original shipping carton, you are welcome to return the item, return shipping shall be covered by the customer. There will be an up-to 30% - 40% restocking once the item is returned and inspected. If any damage is found then the restocking fee may increase to a maximum of 50%. If the product is open partly/completely you will be required to securely repack and ship back to WFA. You will receive a refund less the shipping cost to you.
You will be notified of this restocking fee once the inspection has been completed.
In either case, shipping and handling fees are not refundable.