Having Trouble Completing Your Order?

If you’re having trouble proceeding with your order or can’t see your preferred payment method, please try the steps below.

Step 1 — Try a Different Browser or Private Window

This is the first thing we recommend trying.

Copy the checkout link and open it in a different web browser, such as:

• Google Chrome

• Microsoft Edge

• Safari

• Firefox

You can also try opening the link in an Incognito or Private Browsing window.

This can help if your browser has automatically remembered or logged you into Shop Pay.

Step 2 — Click “Check out as guest”

If you see Shop Pay at the top of the checkout page with a saved card or payment method, Shop Pay may have automatically logged you in.

Scroll down below the purple Pay now button and click:

Check out as guest

This will take you back to the standard checkout.

Step 3 — Choose Your Preferred Payment Method

Once you are back in the standard checkout, you should be able to view the payment methods available for your order.

You do not have to use the payment method saved in Shop Pay.

Step 4 — Complete Your Order

Select your preferred payment method and complete your order as normal.

Still Having Trouble?

If you’re still unable to proceed, please take a screenshot of what is showing on your screen and send it to us.

Our team will be happy to help you complete your purchase.

World Fitness Australia
📞 03 9583 7820
✉️ hello@worldfitness.com.au